Last Updated: September 2026
At CLASKA, we're committed to delivering footwear that meets our quality standards. Every pair is carefully inspected before shipment. If there's an issue with your order, please follow the exchange process within the required timeframe.
Exchange requests are accepted within 3 calendar days of receiving your order.
Our exchange timeline is as follows:
Day 1: Receive your parcel.
Day 2: Contact our Customer Support with your order number, clear photos of the item, and a complete unboxing video.
Day 3: Ship the approved parcel back to CLASKA.
Requests submitted after the 3-day period will not be accepted.
CLASKA only accepts exchanges under the following circumstances:
You received the wrong shoe size.
You received the wrong product sent by CLASKA.
We do not accept exchanges for:
Change of mind.
Personal preference.
Colour preference.
Minor craftsmanship imperfections that do not affect the functionality of the shoes.
To qualify for an exchange, the item must:
Be unworn and unused.
Be tried on indoors only.
Be returned in its original shoe box and packaging.
Include all original accessories (if applicable).
Be accompanied by your order number or proof of purchase.
Shoes showing signs of outdoor wear, sole marks, damage, or missing original packaging will not be eligible for an exchange.
Every pair of shoes is carefully inspected by our team before shipment.
Please note that minor craftsmanship imperfections such as slight glue marks, stitching variations, or small cosmetic differences that do not affect the functionality or wearability of the shoes are considered normal production characteristics and are not eligible for an exchange or refund.
As a gesture of goodwill, CLASKA may offer a 5% to 15% discount on your next purchase for eligible cases at our discretion.
CLASKA does not offer refunds.
Approved cases will be resolved through a size exchange or product replacement only.
Exchange requests are subject to inspection after the returned parcel has been received. CLASKA reserves the right to determine whether a returned item qualifies for an exchange.
Customers are responsible for return shipping costs unless:
The wrong product was sent by CLASKA.
The wrong shoe size was sent by CLASKA.
We recommend using a trackable courier service, as CLASKA is not responsible for parcels lost during return transit.
CLASKA
11 Tingkat 1, Jalan Limau Manis 4
Taman Limau Manis
14000 Bukit Mertajam
Pulau Pinang
Malaysia
If you have any questions about exchanges, please contact us.
Website: www.claska.co
Email: [email protected]
Instagram: @claska.my
We aim to respond within 24 hours.