Last updated: September 2026
How do I place an order?
Shopping with CLASKA is simple.
Browse our collections and select your preferred size and colour.
Click Add to Cart.
Continue shopping or proceed to Checkout.
Enter your shipping information.
Choose your preferred shipping method.
Select your payment method.
Review your order details and confirm your purchase.
You'll receive an order confirmation email once your order has been successfully placed.
What payment methods do you accept?
We accept secure online payments through our trusted payment providers.
Available payment methods may include:
Visa
Mastercard
FPX Online Banking (Malaysia)
Touch 'n Go eWallet (if available at checkout)
Other payment methods displayed during checkout
All payments are processed securely through our payment partners.
What currency will I be charged in?
All orders placed on www.claska.co are charged in Malaysian Ringgit (RM).
How long does shipping take?
Shipping times depend on the product's availability.
Ready Stock: Orders are typically delivered within 2–3 business days.
Pre-Order: Delivery usually takes 15–30 business days.
Delivery times may vary during public holidays or peak shopping periods.
You'll receive a tracking number once your order has been shipped.
Do you offer free shipping?
Yes! We offer FREE SHIPPING on orders of RM200 and above within West Malaysia.
For orders below RM200, shipping charges will be calculated automatically at checkout.
Please note: Free shipping currently applies to West Malaysia only.
Can I cancel my order?
Yes,but only before your order has been processed.
To request a cancellation, please contact us as soon as possible at admin@claska.co with your order number.
Once an order has been shipped, it can no longer be cancelled.
Can I change my shipping address?
If your order has not been processed, we can help update your shipping address.
Please contact admin@claska.co immediately with your order number and the correct shipping address.
How do I reset my password?
Click Forgot Password? on the login page.
Enter your registered email address.
Follow the instructions sent to your email to create a new password.
Do your shoes fit true to size?
Yes. Most CLASKA shoes fit true to size.
If you're between sizes or purchasing a specific style, we recommend checking our Size Guide before placing your order for the best fit.
Will the shoes look exactly like the photos?
We do our best to display our products as accurately as possible.
However, slight differences in colour may occur due to different screen settings and lighting conditions. Minor variations in texture or finishing are considered normal and are not regarded as defects.
Do you sell shoes for the whole family?
Yes! CLASKA offers footwear for:
Women
Men
Kids
Our collections are designed to combine everyday comfort with timeless style for every member of the family.
How can I contact CLASKA?
If you have any questions, we'd love to help.
Website: www.claska.co
Email: [email protected]
Instagram: @claska.my
We aim to respond within 24 hours.
